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Welcome to the support section of Genuine Soundware. In this page you can find all the technical documentations related to all available products as well as an ever growing collection of the most asked questions and their answers. These answers address the arguments in a way so that all users may find a solution to their problems with GSi products in order to get the best out of their favorite plugins and be happy with their purchase. Feel free to browse this section anytime you want, and in case you can't still find a solution to your problem or your curiosity isn't still fully satisfied, feel free to visit the Contacts page and send us your message.


List of all downloadable documents in PDF format

PDF DocumentBURN - English Manual FW V.1.00 - 603 Kb  Product page
PDF DocumentBURN - Firmware update How-To - 820 Kb  Product page
PDF DocumentBURN - Footswitch How-To - 50 Kb  Product page
PDF DocumentBURN - Manuale Italiano FW V.1.00 - 608 Kb  Product page
PDF DocumentBURN V.1.01 Release Notes - 68 Kb  Product page
PDF DocumentKey Performer - 1.1 - User Manual - 420 Kb  Product page
PDF DocumentVB3 - 1.2.1 - PDF User's Manual - 459 Kb  Product page
PDF DocumentVB3 - 1.3 - PDF Manual Addendum - 70 Kb  Product page
PDF DocumentVB3 - 1.4 - PDF Manual Addendum - 87 Kb  Product page
PDF DocumentMrRay73 Mark II - 2.0.3 - PDF Manual - 183 Kb  Product page
PDF DocumentZD6 - 1.1 - PDF Manual - 177 Kb  Product page
PDF DocumentElectric Grand EG70 - 1.0 - PDF Manual - 166 Kb  Product page
PDF DocumentMiles'tone - 1.0 - PDF Manual - 164 Kb  Product page
PDF DocumentGS-201 - 1.1.3 - PDF Manual - 188 Kb  Product page
PDF DocumentType4 - 1.0.1 - PDF Manual - 135 Kb  Product page
PDF DocumentShakePad - 1.1 - PDF Manual - 165 Kb  Product page



Useful guides

Link Getting started with plugins and virtual instruments
Link How to install a plugin
Link How to fix file permissions in OSX
Link Setting Up Cantabile and a VST using VB3 as an example
Link License key retrieval form

» Jump to Video Tutorials.


Frequently Asked Questions



BURN
Q: Does the Mojo half-moon work with the Burn?
Q: Does the Mojo footswitch work with the Burn?
Q: I can't seem to find a template for my clone.
Q: I already have a spare footswitch, is it compatible with the BURN?
Q: When I push the pedals with my feet I often accidentally turn the encoder!
Q: Does the BURN support MIDI clock synchronization?
Q: Does the BURN have a tap tempo function?
Q: Where can I buy the BURN and how much does it cost?
VB3
Q: When is VB3 version 2 going to be released?
Q: Is there a 64 bit version of VB3 available?
Q: Is there a RTAS version of VB3?
Q: Can I use VB3 with my iPad?
Q: VB3 is crashing Digital Performer.
Q: Can I use VB3's built-in rotary simulation as an effect for external audio sources?
Q: I've read on the VB3 manual that I can have up to 4 outputs but I only see two in Logic.
Q: Can I connect VB3 to an external rotary speaker?
Q: Is there a stand-alone version of VB3?
Q: Can I create my own presets with VB3?
Q: How can I map VB3 1.4 to my Hamichord M-C3?
Q: How do I set up VB3 in Cantabile?
MrRay 73 Mark II
Q: MrRay73 Mark II crashes in some versions of Logic/Mainstage.
Q: MrRay73 Mark II sounds strange if the sample rate is set at 96 KHz.
Key Performer
Q: I'm demoing Key Performer but the organ and the synth don't produce any sound.
Q: Does Key Performer use the same Organ/Clavi/Piano sounds as your other plugins?
Q: I have installed Key Performer but I get a strange error and the plugin immediately quits.
GS-201
Q: Is there an option in GS-201 for getting rid of the tape hiss?
Q: Can GS-201 synchronize to host tempo?
ShakePad
Q: Is ShakePad an App for the iPad?
Miles'tone
Q: Is Miles'tone compatible with Mac OSX?
Q: I'm using Windows 7/Vista 64 bits and I can't authorize Miles'tone, it will always start unregistered.
Freeware plugins
Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects?
Q: I found a bug in your freeware plugin, will you update it?
Q: Why two versions of MrTramp2? What's the difference between them?
Q: Some licensing questions related to free plugins
PayPal payments
Q: I don't have a PayPal account, can I pay by Credit Card?
Q: I'm located in the USA, can I buy this program? What will it cost in US$?
Q: The website shows prices in Euro. How much is this in my local currency?
Q: I wish to make a purchase but the PayPal page is only in italian.
Q: I have just purchased a plugin by mistake, can I have a refund?
Registration
Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.
Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?
A: No. You can buy a single license and you can install the plugin on both your computers, even Windows and Mac, as long as these computers are yours and you are their only user. What you CAN'T do is share your own license with other people. The license is personal and CAN'T be transferred.



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Q: My old computer passed over, I just bought a new one. Shall I buy a new license?
Q: I have just paid for my license but I still haven't received anything.
Q: I can't register the plugin XYZ, it always starts unregistered even though I re-enter my key all the times.
Q: I'm typing my license code but it always says 'NOT VALID'
Q: I have registered the plugin XYZ but I have lost my license number.
Generic
Q: Can I load the plugin XYZ in ProTools via the FXpansion adapter?
Q: Can I install the plugin XYZ on the V-Machine?
Q: Can I install the plugin XYZ on the Receptor?
Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?
Q: Jack Daniel's?
Q: I have installed the plugin XYZ on my Mac but the host can't load it.
Q: I am an artist/music teacher/magazine editor/superman, can I have a free license?
Q: Do you have discounted educational licenses?
Q: Are GSi licenses transferrable? Can I sell my license to somebody else?
Q: If I buy a GSi plugin, am I entitled to free updates?
Q: Can I run the plugin XYZ on Linux?
Q: How can I uninstall a plugin?
Q: I'm new to the world of virtual instruments, how do I get started?
Q: Do you have any plans to make your products into iPad/iPhone apps?
Q: How do I install a plugin?
Q: I downloaded the demo and installed it but I can't find the program anywhere on my computer.
Q: Are GSi plugins compatible with OSX Lion?
Q: What does 'full polyphony' mean?
Q: Can I run 32 bit plugins on a 64 bit operating system?
Q: Can I use System Exclusive to control a plug-in?
Q: How do I fix file permissions in Mac OSX?
Q: I am interested in a GSi product, where can I find a dealer in my Country?
Q: I have a Windows computer, is it powerful enough for running your plugins?
Q: I can't find the user Library in OSX
Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it?
Q: Logic Pro X can host only 64 bit plugins, are you planning to update your plugins any time soon?
Other
Q: I remember you used to have free soundfonts on your old site, are they still available?



Video Tutorial: How to manually install a plug-in in OSX Lion



This short video tutorial from GSi shows how to manually install a virtual instrument in OSX Lion, and it takes VB3 AU as an example, but the same procedure is valid for both AU and VST formats and works in Mountain Lion too.

The problem with OSX from 10.7 is that the USER LIBRARY is hidden by default. You have to press the OPTION KEY onto your computer keyboard while viewing the Finder "GO" menu, and the menu item "Library" will magically appear!

Also, it is necessary that you are logged in as an administrator user in order to set the proper permissions to files and folders.

Video Tutorial: How to manually install a plug-in in OSX Mountain Lion



In this other video I'm doing the same install on a different Mac, this time the OSX is version 10.8.3 and the host I'm using for testing the installation is Mainstage 2.
Sometimes it's not necessary to correct the permissions, and in fact I'm skipping that passage in this video.

 
BURN  KeyPerformer  VB3  MrRay73mk2  ZD6  EG70  MilesTone  GS-201  Type4  ShakePad  MrTramp2  TimeVerb  WatKat  Legacy 



Copyright © GSi Genuine Soundware and Instruments - distributed by V.M.Connection VAT.n. IT03816800274 - Credits

VST Technology by Steinberg - AU Technology by Apple - All trademarks mentioned in this document belong to their respective owners.