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List of all downloadable documents in PDF format

PDF DocumentDMC-122 Editor v.1.06 Manuale Utente (italiano) - 1,20 Mb  Product page
PDF DocumentDMC-122 Editor v.1.06 User's Manual (english) - 1,19 Mb  Product page
PDF DocumentDMC-122 Guida all'installazione rapida (italiano) - 1,75 Mb  Product page
PDF DocumentDMC-122 MIDI Implementation Chart - 29 Kb  Product page
PDF DocumentDMC-122 Quick Install Guide (english) - 1,75 Mb  Product page
PDF DocumentGemini - Manual Addendum n.1: integration with DMC-122 - 477 Kb  Product page
PDF DocumentGemini - User's Manual (english) - 4,11 Mb  Product page
PDF DocumentBURN - English Manual FW V.1.01 - 611 Kb  Product page
PDF DocumentBURN - Firmware update How-To - 820 Kb  Product page
PDF DocumentBURN - Footswitch How-To - 50 Kb  Product page
PDF DocumentBURN - Manuale Italiano FW V.1.01 - 605 Kb  Product page
PDF DocumentBURN - Quick programming guide - 25 Kb  Product page
PDF DocumentKey Performer - 1.1 - User Manual - 420 Kb  Product page
PDF DocumentVB3 - 1.2.1 - PDF User's Manual - 459 Kb  Product page
PDF DocumentVB3 - 1.3 - PDF Manual Addendum - 70 Kb  Product page
PDF DocumentVB3 - 1.4 - PDF Manual Addendum - 87 Kb  Product page
PDF DocumentMrRay73 Mark II - 2.0.3 - PDF Manual - 183 Kb  Product page
PDF DocumentZD6 - 1.1 - PDF Manual - 177 Kb  Product page
PDF DocumentElectric Grand EG70 - 1.0 - PDF Manual - 166 Kb  Product page
PDF DocumentMiles'tone - 1.0 - PDF Manual - 164 Kb  Product page
PDF DocumentType4 - 1.0.1 - PDF Manual - 135 Kb  Product page
PDF DocumentShakePad - 1.1 - PDF Manual - 165 Kb  Product page

Useful guides

Link Getting started with plugins and virtual instruments
Link How to install a plugin
Link How to fix file permissions in OSX
Link Setting Up Cantabile and a VST using VB3 as an example
Link License key retrieval form

» Jump to Video Tutorials.

Frequently Asked Questions

Q: What's the difference between Crumar Mojo and GSi DMC-122?
Q: What kind of keybed is mounted on the DMC-122?
Q: Can I play the DMC-122 Editor in my favorite host?
Q: Does the Mojo half-moon work with the Burn?
Q: Does the Mojo footswitch work with the Burn?
Q: I can't seem to find a template for my clone.
Q: I already have a spare footswitch, is it compatible with the BURN?
Q: When I push the pedals with my feet I often accidentally turn the encoder!
Q: Does the BURN support MIDI clock synchronization?
Q: Does the BURN have a tap tempo function?
Q: Where can I buy the BURN and how much does it cost?
Q: Is there a 64 bit version of VB3 available?
Q: Is there a RTAS version of VB3?
Q: Can I use VB3 with my iPad?
Q: VB3 is crashing Digital Performer.
Q: Can I use VB3's built-in rotary simulation as an effect for external audio sources?
Q: I've read on the VB3 manual that I can have up to 4 outputs but I only see two in Logic.
Q: Can I connect VB3 to an external rotary speaker?
Q: Is there a stand-alone version of VB3?
Q: Can I create my own presets with VB3?
Q: How can I map VB3 1.4 to my Hamichord M-C3?
Q: How do I set up VB3 in Cantabile?
MrRay 73 Mark II
Q: MrRay73 Mark II crashes in some versions of Logic/Mainstage.
A: It has been reported that MrRay73 Mark II may crash Logic 9 under Mac OSX 10.6.x in a 64 bits environment. The cause of this crash is still unknown and unresolved. We apologize for this.

Was this answer useful to you? YES | NO

Q: MrRay73 Mark II sounds strange if the sample rate is set at 96 KHz.
Key Performer
Q: I'm demoing Key Performer but the organ and the synth don't produce any sound.
Q: Does Key Performer use the same Organ/Clavi/Piano sounds as your other plugins?
Q: I have installed Key Performer but I get a strange error and the plugin immediately quits.
Q: Is there an option in GS-201 for getting rid of the tape hiss?
Q: Can GS-201 synchronize to host tempo?
Q: Is ShakePad an App for the iPad?
Q: Is Miles'tone compatible with Mac OSX?
Q: I'm using Windows 7/Vista 64 bits and I can't authorize Miles'tone, it will always start unregistered.
Freeware plugins
Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects?
Q: I found a bug in your freeware plugin, will you update it?
Q: Why two versions of MrTramp2? What's the difference between them?
Q: Some licensing questions related to free plugins
PayPal payments
Q: I don't have a PayPal account, can I pay by Credit Card?
Q: I'm located in the USA, can I buy this program? What will it cost in US$?
Q: The website shows prices in Euro. How much is this in my local currency?
Q: I wish to make a purchase but the PayPal page is only in italian.
Q: I have just purchased a plugin by mistake, can I have a refund?
Q: I bought a software but I don't like it, can I have a refund?
Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.
Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?
Q: My old computer passed over, I just bought a new one. Shall I buy a new license?
Q: I have just paid for my license but I still haven't received anything.
Q: I can't register the plugin XYZ, it always starts unregistered even though I re-enter my key all the times.
Q: I'm typing my license code but it always says 'NOT VALID'
Q: I have registered the plugin XYZ but I have lost my license number.
Q: Despite having fixed my disk permissions, I still can't authorize my plugin. Is there a solution?
Q: Can I load the plugin XYZ in ProTools via the FXpansion adapter?
Q: Can I install the plugin XYZ on the V-Machine?
Q: Can I install the plugin XYZ on the Receptor?
Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?
Q: Jack Daniel's?
Q: I have installed the plugin XYZ on my Mac but the host can't load it.
Q: I am an artist/music teacher/magazine editor/superman, can I have a free license?
Q: Do you have discounted educational licenses?
Q: Are GSi licenses transferrable? Can I sell my license to somebody else?
Q: If I buy a GSi plugin, am I entitled to free updates?
Q: Can I run the plugin XYZ on Linux?
Q: How can I uninstall a plugin?
Q: I'm new to the world of virtual instruments, how do I get started?
Q: Do you have any plans to make your products into iPad/iPhone apps?
Q: How do I install a plugin?
Q: I downloaded the demo and installed it but I can't find the program anywhere on my computer.
Q: Are GSi plugins compatible with OSX Lion?
Q: What does 'full polyphony' mean?
Q: Can I run 32 bit plugins on a 64 bit operating system?
Q: Can I use System Exclusive to control a plug-in?
Q: How do I fix file permissions in Mac OSX?
Q: I am interested in a GSi product, where can I find a dealer in my Country?
Q: I have a Windows computer, is it powerful enough for running your plugins?
Q: I can't find the user Library in OSX
Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it?
Q: Logic Pro X can host only 64 bit plugins, are you planning to update your plugins anytime soon?
Q: What's the compatibility with OS X and Pro-Tools?
Q: I remember you used to have free soundfonts on your old site, are they still available?

Video Tutorial: How to manually install a plug-in in OSX Lion

This short video tutorial from GSi shows how to manually install a virtual instrument in OSX Lion, and it takes VB3 AU as an example, but the same procedure is valid for both AU and VST formats and works in Mountain Lion too.

The problem with OSX from 10.7 is that the USER LIBRARY is hidden by default. You have to press the OPTION KEY onto your computer keyboard while viewing the Finder "GO" menu, and the menu item "Library" will magically appear!

Also, it is necessary that you are logged in as an administrator user in order to set the proper permissions to files and folders.

Video Tutorial: How to manually install a plug-in in OSX Mountain Lion

In this other video I'm doing the same install on a different Mac, this time the OSX is version 10.8.3 and the host I'm using for testing the installation is Mainstage 2. Sometimes it's not necessary to correct the permissions, and in fact I'm skipping that passage in this video.

Contact us...

Before sending your inquiry:
  • Have you read the F.A.Q.? It's likely that the question you're about to ask has already been answered in the Frequently Asked Questions, so give it a look, it's quicker!
  • Have you read the manuals? In the Support section you can find all of our manuals.
  • We don't have a busy call-center like big companies, so answering emails represents a huge effort for us that subtracts precious time to our research and development. So please contact us only if you have to ask something that is not already in the F.A.Q.'s or in the manuals. Thanks.
  • If your enquiry is related to something already addressed in the F.A.Q.'s, there's a likeliness that it will not be replied.
  • If you have lost your license code, click here!
  • If you have just paid for a license but not yet received your activation code, please be patient, activations are sent within 24/48 hours.
  • We reply emails only during working hours and not on saturdays or on holidays. Mind the timezone, we are on CET (GMT+1). While it's daylight by your side, it could be nighttime by our side.
  • If you're wondering why we still don't have 64 bit updates for our plugins, please don't ask... we are late with updates and we feel guilty, but we ask you to be patient because it's in our plans to update all our plugin line to 64 bit as soon as we can.
Please fill this form to get in touch with us.
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Today is Friday 23/02/2018 22:59:56 (GMT+1) in Italy. Estimate date of reply: Tuesday 27/02/2018 (GMT+1)

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GSi Genuine Soundware and Instruments
VAT.ID: IT04790400263
GSi Hardware is manufactured and marketed by V.M.Connection - Italy

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