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Frequently Asked Questions



Mobile Apps
Q: What do I need to play VB3m from my Midi keyboard?
Q: How can I restore Programs and Midi map to its initial state in VB3m?
Q: How does the Cloud service work?
Q: How do I install my App on all my Android devices
Q: I'm having troubles with the purchase of your mobile App
Q: I bought your mobile app for iOS, how can I transfer it to my Android device?
Q: VB3m sounds intermittently in GarageBand on iOS
Q: App Store charges me again for an App I already purchased
GS-201 Mark II
Q: Is there an option in GS-201 Mark II for getting rid of the tape hiss?
Q: Can GS-201 Mark II synchronize to host tempo?
Q: GS-201 Mark II isn't accepting my license.
VB3-II
Q: Can I use VB3 with my iPad?
Q: Can I use VB3-II's built-in rotary simulation as an effect for external audio sources?
Q: Can I connect VB3-II to an external rotary speaker?
Q: On how many computers can I install VB3-II?
Q: Am I allowed to sell my license of VB3-II?
Q: Want to buy VB3-II, I am VAT registered in EU, how can I pay without VAT?
Q: I have a license for VB3 version 1, how can I upgrade to VB3-II?
Q: My Windows 10 just updated and now VB3-II starts in demo mode
Q: I have a license key for VB3 but it's not working any more
Q: I've updated VB3-II to version 2.0.0 but Logic can't load it
Q: What is the sound difference between VB3-II v.1.1.1 and VB3-II v.2.0.0?
Q: Should I uninstall VB3-II v.1.1.1 before installing the new 2023 edition?
Q: I have a license of VB3-II, how do I use it on iPad?
Q: Will VB3-II for iPad replace VB3m?
DMC-122
Q: What's the difference between Crumar Mojo and GSi DMC-122?
Q: What kind of keybed is mounted on the DMC-122?
A: The DMC-122 is equipped with two 61-key "waterfall" semi-weighted keybeds manufactured by Fatar model "TP-8o" where the letter 'o' stands for 'organ'. You can see the specs on their web page at:
http://www.fatar.com/pages/TP_8O.htm

This is an industry standard that you will find on many other instruments such as the Crumar Mojo, some of the Nord Electro and C series, the Hammond-Suzuki SK series, the Korg CX/BX series and many others.

The profile of this keyboard is faithful to that of a vintage Hammond console and the playbility is very comfortable, especially if we consider that, when the 'velocity' feature is off on the DMC-122, only the upper bubble contact is used in order to have a faster response. Tipically, the key will trigger a note when it is just 2 millimeters down.

With the right velocity curve, this kind of keyboard can be very expressive, comfortable and responsive with piano sounds as well. The DMC-122 has 3 pre-programmed velocity curves plus other 3 user-programmable via the GUI editor.



Q: Can I play the DMC-122 Editor in my favorite host?
BURN
Q: I can't seem to find a template for my clone.
Q: I already have a spare footswitch, is it compatible with the BURN?
Q: Does the BURN support MIDI clock synchronization?
Q: Does the BURN have a tap tempo function?
Q: Where can I buy the BURN and how much does it cost?
Freeware plugins
Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects?
Q: I found a bug in your freeware plugin, will you update it?
Q: Some licensing questions related to free plugins
Q: I can't find your old plugins, MrRay22, MrRay73, etc.
Q: Does GSi software collect any information?
PayPal payments
Q: I don't have a PayPal account, can I pay by Credit Card?
Q: I'm located in the USA, can I buy this program? What will it cost in US$?
Q: The website shows prices in Euro. How much is this in my local currency?
Q: I wish to make a purchase but the PayPal page is only in italian.
Q: I have just purchased a plugin by mistake, can I have a refund?
Q: I bought a software but I don't like it, can I have a refund?
Registration
Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.
Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?
Q: My old computer passed over, I just bought a new one. Shall I buy a new license?
Q: I have just paid for my license but I still haven't received anything.
Q: I'm typing my license code but it always says 'NOT VALID'
Q: I have registered the plugin XYZ but I have lost my license number.
Q: The authorization screen says that I have no free slots left
Q: I have recently updated my computer and the plugin is now running in Demo mode
Q: How does license activation work? Can I activate on an off-line computer?
Generic
Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?
Q: I am an artist/music teacher/magazine editor/superman, can I have a free license?
Q: Do you have discounted educational licenses?
Q: Are GSi licenses transferrable? Can I sell my license to somebody else?
Q: If I buy a GSi plugin, am I entitled to free updates?
Q: Can I run the plugin XYZ on Linux?
Q: How can I uninstall a plugin?
Q: What does 'full polyphony' mean?
Q: Can I run 32 bit plugins on a 64 bit operating system?
Q: Can I use System Exclusive to control a plug-in?
Q: I am interested in a GSi product, where can I find a dealer in my Country?
Q: I have a Windows computer, is it powerful enough for running your plugins?
Q: I can't find the user Library in OSX
Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it?
Q: What's the compatibility with OS X and Pro-Tools?
Q: Is there an AAX version of... ?
Q: Is this software compatible with XYZ?
Q: Can I have a DEMO version of your software?
Q: Logic 10.5 sees the plugin as "Midi-controlled effect"
Q: Why am I paying 22% Italian VAT?
Q: I'm a UK citizen, how does Brexit affect my purchase?
Q: I bought a license many years ago, how can I reinstall it?



List of all downloadable documents in PDF format

PDF DocumentDMC-122 Editor v.1.06 Manuale Utente (italiano) - 1,20 Mb  Product page
PDF DocumentDMC-122 Editor v.1.06 User's Manual (english) - 1,19 Mb  Product page
PDF DocumentDMC-122 Guida all'installazione rapida (italiano) - 1,75 Mb  Product page
PDF DocumentDMC-122 MIDI Implementation Chart - 29 Kb  Product page
PDF DocumentDMC-122 Quick Install Guide (english) - 1,75 Mb  Product page
PDF DocumentGemini - Manual Addendum n.1: integration with DMC-122 - 477 Kb  Product page
PDF DocumentGemini - User's Manual (english) - 574 Kb  Product page
PDF DocumentBURN - English Manual FW V.1.01 - 611 Kb  Product page
PDF DocumentBURN - Firmware update How-To - 820 Kb  Product page
PDF DocumentBURN - Footswitch How-To - 50 Kb  Product page
PDF DocumentBURN - Manuale Italiano FW V.1.01 - 605 Kb  Product page
PDF DocumentBURN - Quick programming guide - 25 Kb  Product page
PDF DocumentGS-201 Mark II - User's Manual ENG - 816 Kb  Product page
PDF DocumentTimeVerb-X - User's Manual (ENG) - 408 Kb  Product page
PDF DocumentEQuity - User's Manual (ENG) - 447 Kb  Product page
PDF DocumentVariSpeed - User's Manual (ENG) - 430 Kb  Product page

Please note: other software products may have a built-in user manual, not available as a separate download.





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