| Mobile Apps |
| Q: What do I need to play VB3m from my Midi keyboard? |
|
|
| Q: How can I restore Programs and Midi map to its initial state in VB3m? |
|
|
| Q: How does the Cloud service work? |
|
|
| Q: How do I install my App on all my Android devices |
|
|
| Q: I'm having troubles with the purchase of your mobile App |
|
|
| Q: I bought your mobile app for iOS, how can I transfer it to my Android device? |
|
|
| Q: VB3m sounds intermittently in GarageBand on iOS |
|
|
| GS-201 Mark II |
| Q: Is there an option in GS-201 Mark II for getting rid of the tape hiss? |
|
|
| Q: Can GS-201 Mark II synchronize to host tempo? |
|
|
| Q: GS-201 Mark II isn't accepting my license. |
|
|
| VB3-II |
| Q: Can I use VB3 with my iPad? |
|
|
| Q: Can I use VB3-II's built-in rotary simulation as an effect for external audio sources? |
|
|
| Q: Can I connect VB3-II to an external rotary speaker? |
|
|
| Q: On how many computers can I install VB3-II? |
|
|
| Q: Am I allowed to sell my license of VB3-II? |
|
|
| Q: Want to buy VB3-II, I am VAT registered in EU, how can I pay without VAT? |
|
|
| Q: Where are the support files of VB3-II located on my disk? |
|
|
| Q: I have a license for VB3 version 1, how can I upgrade to VB3-II? |
|
|
| Q: My Windows 10 just updated and now VB3-II starts in demo mode |
|
|
| Q: I have a license key for VB3 but it's not working any more |
|
|
| DMC-122 |
| Q: What's the difference between Crumar Mojo and GSi DMC-122? |
|
|
| Q: What kind of keybed is mounted on the DMC-122? |
|
|
| Q: Can I play the DMC-122 Editor in my favorite host? |
|
|
| BURN |
| Q: I can't seem to find a template for my clone. |
|
|
| Q: I already have a spare footswitch, is it compatible with the BURN? |
|
|
| Q: Does the BURN support MIDI clock synchronization? |
|
|
| Q: Does the BURN have a tap tempo function? |
|
|
| Q: Where can I buy the BURN and how much does it cost? |
|
|
| Freeware plugins |
| Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects? |
|
|
| Q: I found a bug in your freeware plugin, will you update it? |
|
|
| Q: Some licensing questions related to free plugins |
|
|
| Q: I can't find your old plugins, MrRay22, MrRay73, etc. |
|
|
| Q: Does GSi software collect any information? |
A: Some titles released after 2018 (VB3-II, GS-201mk2, TimeVerb-X) just ping the server from time to time to check whether a new update is available. This operation is done in background only once in a day when the plugin is launched and does not send any information except the product code and current version number, that are needed to identify the product and compare the version number. The request is done via HTTPS (encrypted connection).
Some other titles (currently only VariSpeed) collect some details about the hardware running the software and store it on our server. Data is collected only every once in a long while, not at every session, and at the same time a news feed is shown reporting offers or news about other GSi products.
The data collected and stored on the server includes exclusively the following items:
1. OS name
2. CPU vendor & model, number of cores, speed
3. Memory size
4. Language and region
5. Screen resolution
NO PERSONAL INFORMATION OF ANY KIND IS COLLECTED BY GSi. As a matter of fact, we can't collect personal information and don't even need it.
The text of the EULA (End User License Agreement) informs the user about this data collection. This text can be read both during the installation process, giving the user the ability to opt out and cancel the installation, and also within the software screen, reachable from the contextual menu.
It's worth noting that collecting non-sensitive information is done by every website you visit, every free or paid for App you install on your mobiles, every videogame or other software you install on your computer, it's perfectly legal and legit.
How is the data stored, secured and used?
The data is stored on a private server residing in Italy and is used for statistical purposes only. Despite the data contain only anonymous information, the access is not public and is not shared with any third party.
If you still have doubts and need more detail, please feel free to contact us.
|
| PayPal payments |
| Q: I don't have a PayPal account, can I pay by Credit Card? |
|
|
| Q: I'm located in the USA, can I buy this program? What will it cost in US$? |
|
|
| Q: The website shows prices in Euro. How much is this in my local currency? |
|
|
| Q: I wish to make a purchase but the PayPal page is only in italian. |
|
|
| Q: I have just purchased a plugin by mistake, can I have a refund? |
|
|
| Q: I bought a software but I don't like it, can I have a refund? |
|
|
| Registration |
| Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code. |
|
|
| Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses? |
|
|
| Q: My old computer passed over, I just bought a new one. Shall I buy a new license? |
|
|
| Q: I have just paid for my license but I still haven't received anything. |
|
|
| Q: I'm typing my license code but it always says 'NOT VALID' |
|
|
| Q: I have registered the plugin XYZ but I have lost my license number. |
|
|
| Q: The authorization screen says that I have no free slots left |
|
|
| Q: I have recently updated my computer and the plugin is now running in Demo mode |
|
|
| Generic |
| Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language? |
|
|
| Q: I am an artist/music teacher/magazine editor/superman, can I have a free license? |
|
|
| Q: Do you have discounted educational licenses? |
|
|
| Q: Are GSi licenses transferrable? Can I sell my license to somebody else? |
|
|
| Q: If I buy a GSi plugin, am I entitled to free updates? |
|
|
| Q: Can I run the plugin XYZ on Linux? |
|
|
| Q: How can I uninstall a plugin? |
|
|
| Q: What does 'full polyphony' mean? |
|
|
| Q: Can I run 32 bit plugins on a 64 bit operating system? |
|
|
| Q: Can I use System Exclusive to control a plug-in? |
|
|
| Q: I am interested in a GSi product, where can I find a dealer in my Country? |
|
|
| Q: I have a Windows computer, is it powerful enough for running your plugins? |
|
|
| Q: I can't find the user Library in OSX |
|
|
| Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it? |
|
|
| Q: Logic Pro X can host only 64 bit plugins, are you planning to update your plugins anytime soon? |
|
|
| Q: What's the compatibility with OS X and Pro-Tools? |
|
|
| Q: Is there an AAX version of... ? |
|
|
| Q: Is this software compatible with XYZ? |
|
|
| Q: Can I have a DEMO version of your software? |
|
|
| Q: Logic 10.5 sees the plugin as "Midi-controlled effect" |
|
|
| Q: Why am I paying 22% Italian VAT? |
|
|
| Q: I'm a UK citizen, how does Brexit affect my purchase? |
|
|
| Q: The Mac installer isn't certified and doesn't open |
|
|
| Other |
| Q: I remember you used to have free soundfonts on your old site, are they still available? |
|
|
