VSTi B3 HAMMOND B3 VST HAMMOND B3 virtual instrument BURN LESLIE PEDAL RHODES VST YAMAHA CP70 VST CLAVINET VST vst, audio unit, plugin, hammond, rhodes, clavinet, cp70, reverb, echo, delay, cubase, sonar, logic, apple, mac, windows iPad App AUv3
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Frequently Asked Questions



Mobile Apps
Q: What do I need to play VB3m from my Midi keyboard?
Q: How can I restore Programs and Midi map to its initial state in VB3m?
Q: How does the Cloud service work?
Q: How do I install my App on all my Android devices
Q: I'm having troubles with the purchase of your mobile App
Q: I bought your mobile app for iOS, how can I transfer it to my Android device?
Q: VB3m sounds intermittently in GarageBand on iOS
GS-201 Mark II
Q: Is there an option in GS-201 Mark II for getting rid of the tape hiss?
Q: Can GS-201 Mark II synchronize to host tempo?
Q: GS-201 Mark II isn't accepting my license.
VB3-II
Q: Can I use VB3 with my iPad?
Q: Can I use VB3-II's built-in rotary simulation as an effect for external audio sources?
Q: Can I connect VB3-II to an external rotary speaker?
Q: On how many computers can I install VB3-II?
Q: Am I allowed to sell my license of VB3-II?
Q: Want to buy VB3-II, I am VAT registered in EU, how can I pay without VAT?
Q: Where are the support files of VB3-II located on my disk?
Q: I have a license for VB3 version 1, how can I upgrade to VB3-II?
Q: My Windows 10 just updated and now VB3-II starts in demo mode
Q: I have a license key for VB3 but it's not working any more
DMC-122
Q: What's the difference between Crumar Mojo and GSi DMC-122?
Q: What kind of keybed is mounted on the DMC-122?
Q: Can I play the DMC-122 Editor in my favorite host?
BURN
Q: I can't seem to find a template for my clone.
Q: I already have a spare footswitch, is it compatible with the BURN?
Q: Does the BURN support MIDI clock synchronization?
Q: Does the BURN have a tap tempo function?
Q: Where can I buy the BURN and how much does it cost?
Freeware plugins
Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects?
Q: I found a bug in your freeware plugin, will you update it?
Q: Some licensing questions related to free plugins
Q: I can't find your old plugins, MrRay22, MrRay73, etc.
Q: Does GSi software collect any information?
PayPal payments
Q: I don't have a PayPal account, can I pay by Credit Card?
Q: I'm located in the USA, can I buy this program? What will it cost in US$?
Q: The website shows prices in Euro. How much is this in my local currency?
Q: I wish to make a purchase but the PayPal page is only in italian.
Q: I have just purchased a plugin by mistake, can I have a refund?
Q: I bought a software but I don't like it, can I have a refund?
Registration
Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code.
A: This is because your host uses your keyboard for shortcut functions and every keystroke is directed to the main window, not to the plugin's window that is on the foreground. You should check with your host's user manual, there should be an option somewhere that allows you to choose wether to route keystrokes to the foreground windows or to the main window.


Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses?
Q: My old computer passed over, I just bought a new one. Shall I buy a new license?
Q: I have just paid for my license but I still haven't received anything.
Q: I'm typing my license code but it always says 'NOT VALID'
Q: I have registered the plugin XYZ but I have lost my license number.
Q: The authorization screen says that I have no free slots left
Q: I have recently updated my computer and the plugin is now running in Demo mode
Generic
Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language?
Q: I am an artist/music teacher/magazine editor/superman, can I have a free license?
Q: Do you have discounted educational licenses?
Q: Are GSi licenses transferrable? Can I sell my license to somebody else?
Q: If I buy a GSi plugin, am I entitled to free updates?
Q: Can I run the plugin XYZ on Linux?
Q: How can I uninstall a plugin?
Q: What does 'full polyphony' mean?
Q: Can I run 32 bit plugins on a 64 bit operating system?
Q: Can I use System Exclusive to control a plug-in?
Q: I am interested in a GSi product, where can I find a dealer in my Country?
Q: I have a Windows computer, is it powerful enough for running your plugins?
Q: I can't find the user Library in OSX
Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it?
Q: Logic Pro X can host only 64 bit plugins, are you planning to update your plugins anytime soon?
Q: What's the compatibility with OS X and Pro-Tools?
Q: Is there an AAX version of... ?
Q: Is this software compatible with XYZ?
Q: Can I have a DEMO version of your software?
Q: Logic 10.5 sees the plugin as "Midi-controlled effect"
Q: Why am I paying 22% Italian VAT?
Q: I'm a UK citizen, how does Brexit affect my purchase?
Q: The Mac installer isn't certified and doesn't open
Other
Q: I remember you used to have free soundfonts on your old site, are they still available?



List of all downloadable documents in PDF format

PDF DocumentDMC-122 Editor v.1.06 Manuale Utente (italiano) - 1,20 Mb  Product page
PDF DocumentDMC-122 Editor v.1.06 User's Manual (english) - 1,19 Mb  Product page
PDF DocumentDMC-122 Guida all'installazione rapida (italiano) - 1,75 Mb  Product page
PDF DocumentDMC-122 MIDI Implementation Chart - 29 Kb  Product page
PDF DocumentDMC-122 Quick Install Guide (english) - 1,75 Mb  Product page
PDF DocumentGemini - Manual Addendum n.1: integration with DMC-122 - 477 Kb  Product page
PDF DocumentGemini - User's Manual (english) - 574 Kb  Product page
PDF DocumentBURN - English Manual FW V.1.01 - 611 Kb  Product page
PDF DocumentBURN - Firmware update How-To - 820 Kb  Product page
PDF DocumentBURN - Footswitch How-To - 50 Kb  Product page
PDF DocumentBURN - Manuale Italiano FW V.1.01 - 605 Kb  Product page
PDF DocumentBURN - Quick programming guide - 25 Kb  Product page
PDF DocumentVB3-II - User's Manual ENG - 1,44 Mb  Product page
PDF DocumentGS-201 Mark II - User's Manual ENG - 816 Kb  Product page
PDF DocumentTimeVerb-X - User's Manual (ENG) - 408 Kb  Product page
PDF DocumentEQuity - User's Manual (ENG) - 447 Kb  Product page
PDF DocumentVariSpeed - User's Manual (ENG) - 430 Kb  Product page

Please note: other software products may have a built-in user manual, not available as a separate download.




Before sending your inquiry:
  • Have you read the F.A.Q.? It's likely that the question you're about to ask has already been answered in the Frequently Asked Questions, so give it a look, it's quicker! If your enquiry is related to something already addressed in the F.A.Q.'s, there's a likeliness that it will not be replied.
  • Have you read the manuals? In the Support section you can find all of our manuals.
  • We don't have a busy call-center like big companies, so answering emails represents a huge effort for us that subtracts precious time to our research and development. So please contact us only if you have to ask something that is not already in the F.A.Q.'s or in the manuals. Thanks.
  • If you have lost your license code, click here!
  • If you have just paid for a license but not yet received your activation code, please be patient, activations are sent within 24/48 hours.
  • We reply to emails only during working hours and not on saturdays or on holidays. Please consider the time zone, we are on CET (GMT+1). While it's day by your side, it could be night by our side.
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Today is Tuesday 06/06/2023 20:44:29 (GMT+1) in Italy. Estimate date of reply: Thursday 08/06/2023 (GMT+1)


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