| Mobile Apps |
| Q: What do I need to play VB3m from my Midi keyboard? |
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| Q: How can I restore Programs and Midi map to its initial state in VB3m? |
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| Q: How does the Cloud service work? |
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| Q: How do I install my App on all my Android devices |
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| Q: I'm having troubles with the purchase of your mobile App |
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| Q: I bought your mobile app for iOS, how can I transfer it to my Android device? |
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| Q: VB3m sounds intermittently in GarageBand on iOS |
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| GS-201 Mark II |
| Q: Is there an option in GS-201 Mark II for getting rid of the tape hiss? |
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| Q: Can GS-201 Mark II synchronize to host tempo? |
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| Q: GS-201 Mark II isn't accepting my license. |
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| VB3-II |
| Q: Can I use VB3 with my iPad? |
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| Q: Can I use VB3-II's built-in rotary simulation as an effect for external audio sources? |
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| Q: Can I connect VB3-II to an external rotary speaker? |
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| Q: On how many computers can I install VB3-II? |
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| Q: Am I allowed to sell my license of VB3-II? |
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| Q: Want to buy VB3-II, I am VAT registered in EU, how can I pay without VAT? |
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| Q: I have a license for VB3 version 1, how can I upgrade to VB3-II? |
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| Q: My Windows 10 just updated and now VB3-II starts in demo mode |
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| Q: I have a license key for VB3 but it's not working any more |
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| Q: I've updated VB3-II to version 2.0.0 but Logic can't load it |
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| Q: What is the sound difference between VB3-II v.1.1.1 and VB3-II v.2.0.0? |
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| Q: Should I uninstall VB3-II v.1.1.1 before installing the new 2023 edition? |
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| Q: I have a license of VB3-II, how do I use it on iPad? |
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| Q: Will VB3-II for iPad replace VB3m? |
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| DMC-122 |
| Q: What's the difference between Crumar Mojo and GSi DMC-122? |
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| Q: What kind of keybed is mounted on the DMC-122? |
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| Q: Can I play the DMC-122 Editor in my favorite host? |
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| BURN |
| Q: I can't seem to find a template for my clone. |
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| Q: I already have a spare footswitch, is it compatible with the BURN? |
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| Q: Does the BURN support MIDI clock synchronization? |
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| Q: Does the BURN have a tap tempo function? |
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| Q: Where can I buy the BURN and how much does it cost? |
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| Freeware plugins |
| Q: I'm using your freeware/donationware plugin, can I use it for my commercial projects? |
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| Q: I found a bug in your freeware plugin, will you update it? |
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| Q: Some licensing questions related to free plugins |
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| Q: I can't find your old plugins, MrRay22, MrRay73, etc. |
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| Q: Does GSi software collect any information? |
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| PayPal payments |
| Q: I don't have a PayPal account, can I pay by Credit Card? |
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| Q: I'm located in the USA, can I buy this program? What will it cost in US$? |
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| Q: The website shows prices in Euro. How much is this in my local currency? |
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| Q: I wish to make a purchase but the PayPal page is only in italian. |
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| Q: I have just purchased a plugin by mistake, can I have a refund? |
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| Q: I bought a software but I don't like it, can I have a refund? |
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| Registration |
| Q: I'm trying to register the plugin XYZ but I cannot seem to use my keyboard to type my name and license code. |
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| Q: I have two computers, a Mac and a Windows PC, shall I buy two separate licenses? |
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| Q: My old computer passed over, I just bought a new one. Shall I buy a new license? |
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| Q: I have just paid for my license but I still haven't received anything. |
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| Q: I'm typing my license code but it always says 'NOT VALID' |
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| Q: I have registered the plugin XYZ but I have lost my license number. |
A: Please use this form to retrieve your license number:
www.genuinesoundware.com/?a=retrieve 
In case you still can't find your license, please contact us.
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| Q: The authorization screen says that I have no free slots left |
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| Q: I have recently updated my computer and the plugin is now running in Demo mode |
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| Q: How does license activation work? Can I activate on an off-line computer? |
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| Generic |
| Q: I am french/german/italian/spanish/finnish/swedish/etc. Is there a manual in my language? |
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| Q: I am an artist/music teacher/magazine editor/superman, can I have a free license? |
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| Q: Do you have discounted educational licenses? |
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| Q: Are GSi licenses transferrable? Can I sell my license to somebody else? |
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| Q: If I buy a GSi plugin, am I entitled to free updates? |
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| Q: Can I run the plugin XYZ on Linux? |
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| Q: How can I uninstall a plugin? |
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| Q: What does 'full polyphony' mean? |
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| Q: Can I run 32 bit plugins on a 64 bit operating system? |
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| Q: Can I use System Exclusive to control a plug-in? |
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| Q: I am interested in a GSi product, where can I find a dealer in my Country? |
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| Q: I have a Windows computer, is it powerful enough for running your plugins? |
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| Q: I can't find the user Library in OSX |
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| Q: I am testing the demo version but I hear an annoying hiss every 10 seconds, how can I get rid of it? |
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| Q: What's the compatibility with OS X and Pro-Tools? |
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| Q: Is there an AAX version of... ? |
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| Q: Is this software compatible with XYZ? |
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| Q: Can I have a DEMO version of your software? |
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| Q: Logic 10.5 sees the plugin as "Midi-controlled effect" |
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| Q: Why am I paying 22% Italian VAT? |
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| Q: I'm a UK citizen, how does Brexit affect my purchase? |
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| Other |
| Q: I remember you used to have free soundfonts on your old site, are they still available? |
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